Food Basics

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4.1

( 8 reviews )

Drugstores, Sporting Goods, Supermarket

Open 08:00 AM - 09:00 PM See Hours

325 Thorold Rd, Welland, ON L3C 7E6, Canada +1 9573-543-20.0

Food Basics is a well-established grocery store chain with a strong reputation for providing quality products at affordable prices. With a focus on offering a wide range of grocery items, including fresh produce, meat, and household essentials, Food Basics is committed to meeting the needs of its customers. The brand prides itself on a competitive and family-friendly shopping environment, with convenient self-checkout options and ample parking for guests. With a commitment to customer satisfaction, Food Basics aims to provide a positive shopping experience for all who visit their stores.

Amenities and More

Accessibility
- Wheelchair-accessible entrance
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Service options
- In-store shopping
Offerings
- Prepared foods
- Organic products

Reviews

4.1/5

8 reviews

5 stars

4 stars

3 stars

2 stars

1 stars

Mary bonner

March 22, 2024

If I could give this a no-star I most definitely would! I came 5 minutes before they open thinking that I would get all my groceries done, they didn't even open on time that didn't open until 10 after 8:00! Then when I go in all of their shelves were bare. They had like no produce. They had no meats. They're shelves were not stocked at all. All their sale items weren't out! I'm absolutely disgusted by this store and it's exactly why I never come here anymore

Eedgarify

March 22, 2024

Parking lot in front of this store can be very busy. Staff are awesome at this store. Carts are always collected in lot. Can be messy at the entrance and exits. Free WiFi. Stock is good. Produce meats and vegetables are fresh. Cashiers are fast. Self checkout available.

Carlton lee goode jr

March 22, 2024

I went to pick up a dozen or more grocery items . All my items were expensive, as any other grocery store around. I needed help to find one item, only to find one employee on the floor, who was able to take a few seconds to tell me either aisle 3 or 4. Cashier wasn't even pleasant enough to say anything to me, except asking if it was debit or credit card. With all the competitive grocery stores around, my first time and last time at this grocery store. Absolutely nothing nice about this one, even the prices aren't low enough.

Jl davis

March 22, 2024

One of the most expensive grocery...one Green lemon =88cents..yelow =98 cents...shelfs r empty...not advisable

Keng leong

March 22, 2024

I like it because they have good deals and products that I can't find in other grocery stores such as otoe. Thanks! 👍 …

Christian jenkins

March 22, 2024

On more then one occasion I've been there to get some things and stock was not available, yesterday I was in to pick up water and again what I wanted wasn't available but the higher priced product was. And today I go to grab something for dinner and well I'll let the pics explain themselves

Maelca duncan (maelca)

March 22, 2024

Normally a place I shop very frequently 2-3 times a week. Waited in line patiently while cashier had 2 people in front of me with only a few items each. I had to of waited at least 12-15 minutes to be checked through, she was extremely slow and fidgeting with her station in between customers. While being checked out I had to keep reaching around the plexiglass to reach my items in order to bag them. She made no effort to put them on the belt. Very very poor service. I called to speak to the manager, who I think took matters seriously. There were at least three people behind me waiting to be checked out and at no time did she call for back up to the cash. At the end of the phone call he told me he hoped I had a better day.., there was nothing wrong with my day aside from her service at that store. I’m sure he meant that only in the most positive way,😊. I truly have nothing bad to say about how he handled my phone call, and hopefully he will speak to this cashier. The store has definitely gone through some changes in staff and the service has unfortunately declined. I would never normally write a negative review and would be one of the first people to write a positive review about good customer service. However I think that this is something that the store needs to pay attention to as the service has definitely declined drastically.

Greg griffin

March 22, 2024

Staff is always friendly, store is clean, produce is usually fresh and not rotten, 5th star Is missing because of lack of organic food. They have some but not nearly enough and it doesn't stand out, you have to look for it. Prefer shopping at other stores but this is the closest distance wise on the bike 😉 …